Hi! I'm so glad you're here!

I'm Imogen, owner and fouder of Austin Nappy Co., the home of the best australian cloth nappies!

If you have purchased with Austin Nappy Co. before, you will know that we are all about customer care and providing the highest of quality products and designs - that's just who we are and what makes us proud as a small Aussie business.

Because we are committed to ensuring your satisfaction, we offer a 12-month warranty, from the date of purchase on our entire product range which reflects this commitment. Should any covered defects arise within this period, we are dedicated to addressing and resolving the issue promptly.

Please always refer to the product care tag as well as our beginners guide to cloth nappies for proper product care.

Austin Nappy Co. 12 Month Warranty Terms & Conditions

Covered by our warranty:

  1. Manufacturing defects, including issues with PUL, elastic, snaps, zips, defective seams & stitching, or faulty fabric.

Not covered by warranty:

  1. General wear and tear.
  2. Leaks, nappy odour, fabric pilling or shrinkage.
  3. Washing in excess of 60 degrees Celsius.
  4. The use of fabric softeners or bleach in incorrect dosages.
  5. Soaking of nappy shells or inserts as part of a regular wash routine.
  6. Any modifications made to the product(s) in any way.
  7. Accidental damage.

Contact us regarding a warranty

If you encounter defects with your purchase that are covered by our warranty, reach out to us by sending photos of the issue, along with your order number to imogen@austinnappyco.com. We are here to assist you.